Halo Jewelry
Shipping Policy
Order Processing
Orders are usually prepared and shipped within 1-3 business days after payment is received. If we need to confirm details such as ring size, certificate request, or shipping preference, processing may begin after we receive your reply.
Shipping Method
Most orders ship from Bangkok, Thailand using Thailand Post with tracking. Once your parcel has shipped, we will send the tracking number through WhatsApp or Instagram.
If you would like to use a specific courier or express service, please contact us on WhatsApp or Instagram before placing your order. Extra courier costs, if any, are paid by the customer.
Estimated Delivery
Delivery time depends on destination country, customs processing, postal service speed, weekends, holidays, and local delivery conditions. Tracking updates may take 1-2 business days to appear after shipment.
- Asia: usually 5-12 business days
- United States, Canada, Europe, Australia: usually 7-15 business days
- Other destinations: timing may vary by country and customs process
Customs & Import Duties
International orders may be subject to customs duties, import taxes, VAT, or local handling fees. These charges are not included in the product price and are the buyer's responsibility.
Shipping Questions
For tracking updates, courier requests, address questions, or delivery concerns, please contact us through WhatsApp or Instagram. This is currently the fastest and most reliable way to reach us.